IT Support Specialist
Network & Systems Admin | Hospitality Tech | PMS/POS | Wi-Fi/IPTV | Cybersecurity | Guest Tech
About Me
I'm an IT Support Specialist with a unique blend of experience in hospitality, clinical research, and public health sectors. At Sheraton Kampala Hotel, I ensure seamless operations across guest-facing technologies — from Wi-Fi and IPTV to PMS, POS, and key card systems — to create memorable, tech-enabled guest experiences.
My core strengths lie in troubleshooting complex system issues, optimizing network performance, and managing IT inventory and compliance. I've also supported clinical trial data systems at MRC/UVRI and taught foundational IT skills in healthcare training programs. I thrive where technology and people intersect — solving problems, improving uptime, and supporting smooth daily operations.
As I pursue my next role before the end of 2025, I'm looking for opportunities where I can support enterprise systems, contribute to digital transformation, and continue growing my network and security administration skills.
Location
Kampala, Uganda
Phone
Work Experience
IT Support Specialist
Sheraton Kampala Hotel
Kampala, Central Region, Uganda
- Manage PMS, POS, IPTV, key card access, and guest Wi-Fi systems in a 5-star environment
- Deliver end-user and guest support for hardware, software, and network troubleshooting
- Maintain system uptime, perform backups, and enforce IT compliance
- Coordinate with vendors and departments to ensure continuous tech-driven guest services
Data Manager Assistant
MRC/UVRI Uganda Research Unit on AIDS
Entebbe, Wakiso, Uganda
- Supported clinical trial data management and electronic records
- Validated, cleaned, and maintained large health data sets and ensured system backup integrity
- Liaised with data teams and supervisors on quality control and reporting
Information Technology Instructor
Masaka Regional Referral Hospital
Masaka
- Taught core IT principles to students and staff in a health training institute
- Maintained lab systems, provided basic support, and developed training materials
Skills & Expertise
Education
Uganda Christian University
Bachelor of Science in Information Technology
Computer Systems Networking and Telecommunications
APTECH Computer Education
Certificate, CCNA
Contact Me
Get In Touch
Address
Sheraton Kampala Hotel
Ternan Avenue
P.O. Box 7041
Kampala, Uganda
Phone
0751621120 (Mobile)