About Me
I'm an IT Support Specialist with a unique blend of experience in hospitality, clinical research, and public health sectors. At Sheraton Kampala Hotel, I ensure seamless operations across guest-facing technologies — from Wi-Fi and IPTV to PMS, POS, and key card systems — to create memorable, tech-enabled guest experiences.
My core strengths lie in troubleshooting complex system issues, optimizing network performance, and managing IT inventory and compliance. I've also supported clinical trial data systems at MRC/UVRI and taught foundational IT skills in healthcare training programs. I thrive where technology and people intersect — solving problems, improving uptime, and supporting smooth daily operations.
Beyond my professional work, I'm passionate about creative technology projects that push boundaries and explore new possibilities. I believe the future of IT lies in innovative solutions that blend technical excellence with creative thinking.
Location
Kampala, Uganda
Phone
Work Experience
IT Support Specialist
Sheraton Kampala Hotel
Data Manager Assistant
MRC/UVRI Uganda Research Unit on AIDS
Information Technology Instructor
Masaka Regional Referral Hospital
IT Support Specialist
Sheraton Kampala Hotel
Leading IT operations for a 5-star international hotel, managing guest-facing technologies and ensuring seamless digital experiences.
Technologies & Systems
Key Achievements
- Maintained 99.8% uptime for critical PMS and POS systems
- Reduced guest Wi-Fi complaints by 85% through network optimization
- Implemented automated backup solutions saving 15 hours/week
- Trained 50+ staff members on new hospitality technologies
Skills & Expertise
Creative Projects & Innovations
Where technology meets creativity. These projects showcase my passion for innovative solutions that push the boundaries of what's possible in IT and beyond.
IoT Innovation
AI-powered room automation system that learns guest preferences and adjusts lighting, temperature, and entertainment systems automatically.
Data Visualization
Real-time 3D network topology visualization tool that makes complex network diagnostics intuitive and beautiful.
Mobile Experience
Next-generation mobile app that transforms how guests interact with hotel services through AR and personalized AI.
Creative Coding
An artistic experiment that transforms code logic into beautiful visual poetry, bridging the gap between technology and art.
Educational Tech
Interactive quantum computing simulator that makes complex quantum concepts accessible through gamification.
Sustainability
Beautiful dashboard that gamifies environmental impact tracking for hotels, making sustainability engaging and competitive.
Smart Hotel Room Assistant
IoT Innovation
AI-powered room automation system that learns guest preferences and adjusts lighting, temperature, and entertainment systems automatically.
Technologies Used
Key Features
- Voice-controlled room settings
- Predictive climate control
- Personalized entertainment recommendations
- Energy optimization algorithms
Impact & Results
Could reduce energy consumption by 30% while improving guest satisfaction
Have an Innovative Idea?
I love collaborating on creative projects that push technological boundaries. Let's build something amazing together!
Education
Uganda Christian University
Bachelor of Science in Information Technology
Computer Systems Networking and Telecommunications
APTECH Computer Education
Certificate, CCNA
Contact Me
Get In Touch
Address
Sheraton Kampala Hotel
Ternan Avenue
P.O. Box 7041
Kampala, Uganda
Phone
0751621120 (Mobile)